Housing Services Officer

4 weeks ago


London, Greater London, United Kingdom Carrington West Full time
Housing Services Officer - Resident Liaison

We are seeking a dedicated professional to provide comprehensive housing management services to residents and non-residents. As a Housing Services Officer, you will serve as the first point of contact, addressing a wide range of housing-related requests and delivering excellent customer service.

Key Responsibilities
  • Assess resident needs and identify opportunities for early intervention.
  • Provide housing advice and tenancy-related support to tenants, families, and advocates.
  • Conduct risk and vulnerability assessments, escalating as needed.
  • Collaborate with other teams and external services to safeguard residents and ensure holistic support.
Requirements
  • Previous experience providing advice in a housing, public sector, or equivalent setting is essential.
  • Comfortable using Microsoft Office 365 and housing-related databases.
  • A passion for helping residents and making a positive impact on their lives.


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