Debt Recovery Specialist
3 weeks ago
We are seeking a skilled individual to join our Pay Team as a Debt Recovery Specialist. In this role, you will be responsible for recovering employee overpayments and debt from current employees and those who have ceased employment.
Key Responsibilities:
- Recover employee overpayments and debt from current employees and employees who have ceased employment.
- Actively pursue employee debt from those employees who have ceased employment with outstanding debt balance.
- Direct contact with an often challenging customer base through both written communication and telephone to secure recovery of monies owed.
- Work with external debt recovery supplier to ensure Royal Mail secures best outcomes in terms of recovery rates.
- Process and maintain payroll data relating to all aspects of Pay for all Royal Mail Employees.
- Understand and accurately deliver Pay Services products to internal and external customers' agreed requirements including compliance with legal requirements and business policies.
About You:
- Knowledge and experience of Debt Recovery and working with external debt recovery suppliers.
- High Standard of written communication and excellent interpersonal skills including telephone skills.
- Confident communication skills with ability to deal with a challenging customer base with often difficult conversations.
- Excellent analytical & numerical skills with a track record of interpreting and manipulating data & good knowledge of Excel.
Extra Benefits:
- RMG Share Schemes - partnership and matching share offer.
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
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