Debt Recovery Specialist
3 weeks ago
About the Role:
We are seeking a motivated Debt Recovery Specialist to join our team in Sheffield. As a key member of our team, you will be responsible for making and receiving telephone calls with customers to arrange payment of outstanding debts.
Main Responsibilities:
- Make and receive telephone calls with customers to recover outstanding debts
- Handle difficult conversations in a sensitive and professional manner with customers over the telephone
- Enter accurate records of conversations and payment agreements into a customer database
- Follow processes and guidelines regarding debt collection
- Work in an open plan, contact centre environment to achieve personal and team targets
Requirements:
- Previous experience working in a call centre or credit control type role is preferred
- Clear and confident communication skills, both written and verbal
- Ability to work to targets and earn a bonus based on performance
- Strong IT skills, with the ability to learn new technologies and systems quickly
- Comfortable making outgoing telephone calls to customers, including potentially difficult conversations
About Us:
Bristow and Sutor Group is a leading provider of debt recovery services in the UK. We pride ourselves on our welcoming and inclusive working environment, and offer a range of benefits to our employees, including a company pension and colleague discount scheme.
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