Debt Recovery Specialist
3 days ago
We are seeking a skilled Debt Recovery Specialist to join our team based in Sheffield. This is a full-time, permanent role working 37.5 hours per week with a split between home and office-based work.
The ideal candidate will have a minimum of 2 years' experience in collections and excellent communication skills. They will be comfortable making outgoing telephone calls to customers and working to targets to achieve personal and team goals.
Key Responsibilities:- Recovering outstanding debts from businesses and individuals through telephone calls
- Handling difficult conversations in a sensitive and professional manner
- Entering accurate records of conversations and payment agreements into a customer database
- FOLLOWING processes and guidelines regarding debt collection
- Working in an open plan, contact centre environment to achieve personal and team targets
- Minimum 2 years' collections experience
- Clear and confident communications skills
- Being comfortable working to targets and earning a competitive salary
- Strong IT skills to learn new technologies and systems quickly
- Happiness in making outgoing telephone calls to customers and handling challenging situations
- Problem-solving abilities to ask the right questions and obtain necessary information
- A competitive basic salary of £26,000 with achievable performance-based bonuses up to £30,000 per year
- A comprehensive induction and training program to help you succeed in your role
- A supportive and collaborative team environment with opportunities for growth and development
- A flexible working arrangement with a mix of home and office-based work
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Debt Recovery Specialist
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