Debt Recovery Specialist

22 hours ago


Sheffield, Sheffield, United Kingdom CV-Library Full time
Job Title: Debt Recovery Specialist

Salary:

£26,000 per year (dependent on experience), with realistic earning potential of £30,000+ per year due to monthly performance-based bonuses.

Job Description:

We are seeking a skilled and results-driven Debt Recovery Specialist to join our team at CV-Library. As a key member of our credit control department, you will be responsible for recovering outstanding debts through professional and sensitive communication.

The ideal candidate will have previous experience in a call centre or credit control role, with strong IT skills and the ability to quickly learn new technologies.

Key Responsibilities:
  • Making and receiving telephone calls to recover outstanding debts.
  • Handling difficult conversations sensitively and professionally.
  • Entering accurate records of conversations and payment agreements into a customer database.
  • Following processes and guidelines regarding debt collection.
  • Working in an open plan contact centre environment to achieve personal and team targets.
  • Accurately entering customer payment details into systems.
Requirements:
  1. Previous experience in a call centre or credit control role.
  2. Clear and confident communication skills, both written and verbal.
  3. Comfortable working to targets with a focus on performance-based earnings.
  4. Strong IT skills and ability to quickly learn new technologies.
  5. Willingness to make outgoing calls, even in difficult situations.
  6. Problem-solving abilities to effectively gather necessary information.
Benefits:
  • Casual smart dress code.
  • Company pension.
  • Colleague discount scheme.
  • Christmas Savings Scheme.
  • Free on-site parking.
  • Employee Assistance Programme.
  • Attractive bonus, incentives, and performance rewards.
  • Death in service benefit.
  • Hybrid working after 6 months probation (3 days at home, 2 in office).


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