Debt Recovery Specialist

4 days ago

Sheffield, Sheffield, United Kingdom Bristow and Sutor Group Full time

Job Title: Debt Recovery Specialist

Company Description: Bristow and Sutor Group is a leading debt recovery company based in the UK, employing over 450 people in debt recovery throughout the country.

We work with major retail, banking, and commercial businesses to recover overdue debts and arrange payment solutions, helping individuals clear their debts.

Key Responsibilities:

  • Make and receive telephone calls with customers to arrange payment of outstanding debts
  • Handle difficult conversations in a sensitive and professional manner with customers over the telephone
  • Enter accurate records of conversations and payment agreements into a customer database
  • Follow processes and guidelines regarding debt collection
  • Work in an open-plan, contact centre environment, achieving personal and team targets
  • Accurately enter customer payment details into our systems, ensuring they are entered correctly first time around

Requirements:

  • Previous experience working in a call centre or credit control type role is essential
  • Clear and confident communication skills, both writing/data entry and over the telephone
  • Comfortable working to targets, earning more money based on achievements
  • Strong IT skills, with the ability to quickly pick up different technologies and systems
  • Happy to make outgoing telephone calls to customers, which may involve difficult conversations
  • Problem-solving abilities, with the ability to ask the right questions to get the information needed

Benefits:

  • Welcoming working environment
  • Casual smart dress code
  • Company pension
  • Colleague discount scheme
  • Christmas Savings Scheme
  • Free on-site parking
  • Employee Assistance Programme
  • Attractive bonus, incentives, and performance rewards
  • Death in service benefit
  • Hybrid working (subject to reaching required standards)

This is a full-time permanent role working 37.5 hours. Our office is based in the S3 Post Code Area.

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.

Bristow and Sutor Group is an equal opportunities employer, promoting a culture where diversity is valued, respected, and built upon.

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