Debt Recovery Specialist

1 week ago

Sheffield, Sheffield, United Kingdom Bristow and Sutor Group Full time
About the Role

We are seeking a skilled and motivated individual to join our team as a Debt Recovery Specialist. As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre.

As a Debt Recovery Specialist, you will be responsible for making and receiving telephone calls with customers to arrange payment of outstanding debts. You will work with some of the largest retail, banking, and commercial businesses around the UK to help recover overdue debts and arrange payment solutions.

Key Responsibilities
  • Make and receive telephone calls with customers to arrange payment of outstanding debts
  • Handle difficult conversations in a sensitive and professional manner with customers over the telephone
  • Enter accurate records of conversations and payment agreements into a customer database
  • Follow processes and guidelines regarding debt collection
  • Work in an open plan, contact centre environment – achieving personal and team targets
  • Accurately enter customer payment details into our systems – ensuring these are entered correctly first time around
Requirements
  • Previous experience working in a call centre or credit control type role is essential
  • Clear and confident communications skills – both writing/data entry and over the telephone
  • Be comfortable working to targets – earning more money based on your achievements
  • Strong IT skills – we use different technologies and systems and need you to pick these up quickly
  • Happy to make outgoing telephone calls to customers – on occasions these can be difficult conversations
  • Problem solving abilities – able to ask the right questions to get the information you need
What We Offer
  • A welcoming working environment
  • Casual smart dress code
  • Company pension
  • Colleague discount scheme
  • Christmas Savings Scheme
  • Free on-site parking
  • Employee Assistance Programme
  • Attractive bonus, incentives, and performance rewards
  • Death in service benefit
  • Hybrid working (subject to reaching required standards)

This is a full-time permanent role working 37.5 hours. Our office is based in the S3 Post Code Area.

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected, and built upon, attracts and retains a workforce based on merit and ability, and is reflective of the communities it is part of.

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