Client Referral Advisor

4 weeks ago

Coventry, Coventry, United Kingdom Coventry and Warwickshire Mind Full time
Job Title: Client Referral Advisor

Job Summary:

We are seeking a skilled Client Referral Advisor to join our team at Coventry and Warwickshire Mind. As a Client Referral Advisor, you will be the first point of contact for the general public and health professionals, dealing with them in a sensitive and professional manner while maintaining confidentiality at all times.

Main Responsibilities:

- Manage the client journey from point of referral to booked assessment
- Gather sensitive information from clients who may be very distressed and disclose potential risk to self or others
- Work closely with Duty Therapist, ensuring appropriate escalation when there is disclosure of risk-related issues by the client/caller
- Ensure that all relevant up to date client information is entered onto the appropriate database
- Book individuals into an assessment with a therapist where appropriate

Requirements:

- Excellent communication skills, both verbal and written
- Excellent computer skills
- Ability and experience of working with a wide range of people
- Good time management & organisational skills
- Attention to detail at all times
- Commitment to valuing fair access & diversity
- Flexible approach to working

What We Offer:

- Annual Leave 25 days plus bank holidays plus an extra day for every 2 completed holiday years service, to a maximum of 5 additional days after ten holiday years of service (pro-rata)
- Wellbeing Day Every employee receives the benefit of a Wellbeing Day, each year, which can be booked if you feel you need a day to take care of your own mental health and wellbeing
- Life Insurance Policy All employees of Coventry and Warwickshire Mind are covered by a Life Insurance policy. You will be auto enrolled onto the scheme from day one of service and are covered for the duration of your working life with the organisation or until your 75th birthday, if still employed by CW Mind. The cover is for a payment of 2 x gross salary (tax free), should you die whilst in service with CW Mind
- Employee Development Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means
- Pension Minimum 5% employee contribution and 3% employer contribution, with an ethical investment policy option
- Sick pay On passing the probationary period, Coventry and Warwickshire Mind employees will be entitled to paid sick leave

Mandatory Questions:

If you are submitting a CV, you MUST include answers to the following questions, these can also be found on our application form:

- Do you have any unspent convictions or conditional cautions? If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.
- Are there any restrictions regarding your employment in the UK? do you require a work permit? If yes please provide details.
- Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind? (either as a volunteer, service user or employee If yes please confirm their name and which project they are connected with if known.
- Do you hold a UK driving license?

Coventry and Warwickshire Mind:

Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.

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