Audi Service Advisor Role in Coventry

6 days ago


Coventry, Coventry, United Kingdom Audi Coventry Full time

Company Overview

Audievent is a renowned Audi Dealership based in the heart of Coventry.

We are passionate about delivering exceptional customer experiences, and we're seeking an experienced Service Advisor to join our dynamic team.

Salary

The successful candidate can expect a competitive basic salary of £30,000 per annum, with opportunities for OTE (£34,000) bonuses.

Job Description

As a Service Advisor, you will play a crucial role in ensuring seamless interactions between customers and our workshop team. Your primary responsibilities will include:

  • Scheduling Workload: Booking customer vehicles for maintenance and repairs, liaising with the workshop team to optimize workload management.
  • Customer Experience: Meeting customers on arrival, providing personalized support throughout their visit, and ensuring timely vehicle handovers.
  • Progress Updates: Keeping customers informed about their vehicle's progress, authorizing additional work as needed, and making follow-up calls to ensure satisfaction.
  • Team Collaboration: Liaising with the Workshop, Parts, and Sales departments to guarantee timely vehicle readiness.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Customer Focus: Delivering exceptional customer service, establishing rapport, and building long-term relationships.
  • Organizational Skills: Demonstrating strong organizational abilities, maintaining accurate records, and utilizing dealer management systems effectively.
  • Previous Experience: Proven track record in customer-facing roles, preferably within the motor trade or automotive industry.

Benefits

We offer a comprehensive benefits package, including:

  • 25 Days Holiday + Bank Holidays
  • Company Pension
  • Wellness Programme
  • Sick Pay
  • Group Life Insurance
  • Staff Discount on Car Servicing
  • Listers Benefits
  • Long Service and Loyalty Incentives
  • Staff Referral Scheme
  • In-house, Manufacturer & Professional Qualifications
  • Free Parking / On-site Parking
  • Company Events


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