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Toyota Service Advisor

1 month ago

Coventry, Coventry, United Kingdom Toyota Coventry Full time

Job Overview

We are seeking a skilled Service Advisor to join our team at Toyota Coventry. As a key member of our dealership, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities

  • Booking customer vehicles for maintenance and repairs, and coordinating with the workshop team to schedule workloads.
  • Providing a seamless customer experience from drop-off to vehicle handover, including updates on vehicle progress and authorizing additional work.
  • Liaising with the Workshop, Parts, and Sales departments to ensure timely vehicle readiness.

About You

  • You will have a passion for delivering outstanding customer service and the ability to build rapport with our customers.
  • A well-presented individual with a strong desire to succeed and a positive attitude.
  • Previous experience in a customer service role, preferably with a focus on key targets and customer satisfaction.
  • Good organizational and administrative skills, with knowledge of dealer management systems an advantage.

What We Offer

  • 25 days holiday plus bank holidays.
  • Company Pension.
  • Wellness Programme.
  • Sick Pay.
  • Group life insurance.
  • Staff discount on car servicing.
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
  • Long service and loyalty incentives.
  • Staff referral scheme.
  • In-house, manufacturer & professional qualifications.
  • Free Parking / On-site Parking.
  • Company Events.