Client Referral Support Specialist

3 weeks ago


Coventry, Coventry, United Kingdom Coventry and Warwickshire Mind Full time
Job Title: Client Referral Advisor

We are currently seeking a highly skilled and compassionate Client Referral Advisor to join our team at Coventry and Warwickshire Mind.

About the Role:

This is an exciting opportunity to work in a dynamic and supportive environment, providing an efficient and accurate client referral service to NHS Talking Therapies (IAPT) Telephone and Referral Centre. As a Client Referral Advisor, you will be the first point of contact for the general public and health professionals, maintaining confidentiality at all times while dealing with sensitive and professional matters.

Key Responsibilities:
  • To manage the client journey from point of referral to booked assessment, ensuring seamless communication and timely escalation of risk-related issues.
  • To gather and record sensitive information from clients, maintaining accurate and concise clinical records.
  • To work closely with the Duty Therapist, ensuring appropriate escalation of risk-related issues and maintaining a safe and supportive environment for clients.
  • To ensure that all relevant client information is entered onto the appropriate database, adhering to confidentiality and data protection protocols.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to maintain confidentiality and handle sensitive information.
  • Experience of working in an administrative environment, with a strong understanding of mental health support and referral processes.
  • Ability to work effectively in a team, with a flexible approach to working hours and a commitment to delivering high-quality services.
What We Offer:

Coventry and Warwickshire Mind is a leading mental health service provider, committed to delivering high-quality services and supporting the well-being of our staff. As a Client Referral Advisor, you will benefit from:

  • A competitive salary and benefits package, including annual leave and sick pay.
  • Opportunities for professional development and continuing education, with a commitment to supporting your career growth.
  • A supportive and inclusive work environment, with a focus on diversity and well-being.


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