Technical Support Specialist for Cloud Hosted Environments
2 days ago
As a Senior Support Engineer, you'll be part of our dynamic technical operations team, working closely with cross-functional teams to deliver exceptional customer experiences. Your primary focus will be on providing advanced technical support for our customers' solutions, leveraging your expertise in multiple technologies and platforms.
To succeed in this role, you'll need a strong foundation in ITIL processes, experience in troubleshooting complex technical issues, and a passion for staying up-to-date with industry developments. Collaboration, problem-solving, and effective communication are essential skills for success in this position.
The ideal candidate will have:
- A bachelor's degree in Computer Science or a related field.
- At least 5 years of experience in a similar role, preferably in a cloud-based environment.
- Proven track record of successfully resolving complex technical issues.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Competitive salary: £45,000 - £55,000 per annum (dependent on experience).
- Benefits package including annual leave, pension scheme, cycle-to-work scheme, and employee wellbeing support.
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment.
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