Technical Support Specialist

13 hours ago


Fareham, Hampshire, United Kingdom Senitor Associates Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Senitor Associates in Fareham. The successful candidate will provide technical support through the service desk, offering critical assistance to both internal teams and external clients.

We estimate this role to be paid around £27,500 per annum based on the location and industry standards.

About the Role:

The ideal candidate will have 1-2 years of experience in IT, with strong technical skills and a keen ability to communicate effectively. They will be responsible for troubleshooting a range of software and hardware issues, ensuring prompt and accurate resolutions in a fast-paced environment.

  • Provide technical support in a high-pressure environment, ensuring swift resolution of issues.
  • Accurately log support requests and track progress to ensure timely resolution.
  • Diagnose and resolve a variety of issues related to EPoS systems, Windows OS, and network connectivity, minimizing downtime.
  • Escalate more complex technical issues to 2nd/3rd line support teams as necessary.
  • Install, configure, upgrade, and maintain in-house EPoS applications, as well as associated hardware (printers, cash drawers, line displays).
  • Manage and troubleshoot the company's back-office application.
Key Responsibilities:

This role is fully on-site and requires a strong understanding of IT principles and practices. If you have a passion for problem-solving and delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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