Cloud Support Specialist

14 hours ago


Fareham, Hampshire, United Kingdom Infinigate Cloud Full time

Infinigate Cloud is seeking a skilled Technical Services Representative to join their cloud support team in Fareham. As a key member of the team, you will be responsible for delivering exceptional technical support to our partners through various channels, including inbound phone calls, emails, and support tickets.

Key Responsibilities:
  • Provide timely and effective reactive technical support to our partners, ensuring that issues are resolved efficiently and professionally.
  • Manage support enquiries from initial contact through to resolution, taking ownership of support tickets and escalating complex issues as necessary.
  • Accurately scope and implement new provisions, changes to services, and partner onboarding onto Infinigate Cloud's platforms, ensuring a seamless experience for our customers.

You will work closely with internal teams and external partners to ensure high levels of customer satisfaction and Net Promoter Score (NPS). This role offers an excellent opportunity to develop your technical capabilities, communication skills, and customer service expertise.

We offer a competitive salary of £35,000 - £45,000 per annum, plus benefits including 25 days annual leave, day off on your birthday, additional holiday purchase scheme, life assurance, group income protection, and pension contributions.



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