Cloud Support Specialist

2 weeks ago


Fareham, Hampshire, United Kingdom Infinigate Cloud Full time
About the Role

We are seeking an ambitious and customer-centric Cloud Support Specialist to join our Cloud Support Team based in the UK. This role is designed to offer the opportunity to develop your technical capabilities whilst utilising your strong communication and customer service skills.

The purpose of this role is to deliver effective support to our partners through answering inbound enquiries, providing technical assistance, advice, and guidance. You will also assist with the provisioning and onboarding of products and services within our portfolio.

Key Responsibilities:
  • Primary point of contact for our partners, responsible for providing reactive technical support by efficiently responding to inbound enquiries, primarily by answering phone calls, responding to emails, and raising the resulting support tickets accordingly
  • Overall accountability for proactively managing support enquiries, taking ownership of support tickets from an initial first contact through to a satisfactory resolution
  • Accountable for the accurate scoping and implementation of new provisions, changes to services and partner onboarding onto our platforms for our partners
About Us

Infinigate Cloud is a leading provider of cloud-based solutions. We offer a range of services and products that enable businesses to streamline their operations and improve efficiency.

What We Offer

We offer a competitive salary of £30,000 - £40,000 per annum, depending on experience. Other benefits include 25 days annual leave, day off on your birthday, additional holiday purchase scheme, life assurance, pension contributions, private medical insurance, and hybrid working arrangements.



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