Windows Server Team Manager

3 days ago

Bristol, Bristol, United Kingdom Careeraddict Full time
Job Summary

We are seeking a highly skilled Windows Server Team Manager to join our team at CareerAddict. As a key member of our IT department, you will be responsible for leading a team of IT specialists and overseeing the technical management of services to meet service levels and ensure a positive customer experience.

Key Responsibilities
  • Team Leadership: Lead and manage a team of IT specialists, ensuring effective service delivery to the organization.
  • Technical Management: Oversee technical management of services in line with ITIL best practices to meet service levels and ensure a positive customer experience.
  • Service Delivery: Manage team schedules, tasks, and dependencies to ensure productivity and quality output, adhering to standards and best practices.
  • Compliance and Governance: Ensure services comply with architectural and security standards.
  • Vendor Management: Coordinate with products, suppliers, and vendors to deliver effective business services.
  • Process Improvement: Implement operational policies, processes, and service delivery, communicate to the team, and monitor execution.
  • Documentation and Reporting: Ensure accurate documentation and standard operating procedures are maintained. Monitor and report service levels, leading continuous improvement initiatives.
  • Project Management: Lead small projects, ensuring timely and quality deliverables, including managing budgets when necessary.
  • Team Development: Enhance team performance through coaching and development aligned with industry trends.
Requirements
  • Experience and knowledge of IT service delivery and service management.
  • Configuration and management of Windows server environments using WSUS, SCCM, or Intune.
  • A demonstrable working knowledge of ITIL equivalent to Foundation Level.
  • Knowledge and understanding of the principles, theory, and practices of IT Services delivery.
  • Demonstrates ability to maintain effective relations with service stakeholders (eg suppliers, customers) to achieve successful issue resolution.
  • Experienced in managing IT contracts and suppliers.
  • Experience of Agile practices (eg Scrum, Kanban).
  • Enterprise server experience managing Windows Server and derivatives in a large organisation.
  • Experience of supporting Windows Services such as DNS, Active Directory, and Group Policy.
  • Good understanding of Windows availability features such as clustering/always on.
  • Experience of PowerShell.
What We Offer

We offer a competitive salary and a dynamic work environment that encourages growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.

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