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Windows Server Team Manager

2 months ago

Bristol, Bristol, United Kingdom Sanderson Full time

Windows Server Team Manager - IT Service Delivery Expert

About Sanderson

Sanderson is a leading organisation seeking a highly skilled Windows Server Team Manager to join our team. As a key member of our IT department, you will be responsible for leading a team of IT specialists and ensuring effective service delivery to the organisation.

Key Responsibilities

  • Team Leadership
    • Lead and manage a team of IT specialists, ensuring effective service delivery to the organisation.
    • Oversee team schedules, tasks, and dependencies to ensure productivity and quality output, adhering to standards and best practices.
    • Enhance team performance through coaching and development aligned with industry trends.
  • Technical Service Delivery
    • Oversee technical management of services in line with ITIL best practices to meet service levels and ensure a positive customer experience.
    • Ensure services comply with architectural and security standards.
    • Implement operational policies, processes, and service delivery, communicate to the team, and monitor execution.
  • Project Management
    • Lead small projects, ensuring timely and quality deliverables, including managing budgets when necessary.
  • Service Improvement
    • Monitor and report service levels, leading continuous improvement initiatives.

Requirements

  • Experience and knowledge of IT service delivery and service management.
  • Configuration and management of Windows server environments using WSUS, SCCM or Intune.
  • A demonstrable working knowledge of ITIL equivalent to Foundation Level.
  • Knowledge and understanding of the principles, theory and practices of IT Services delivery.
  • Demonstrates ability to maintain effective relations with service stakeholders (e.g. suppliers, customers) to achieve successful issue resolution.
  • Experienced in managing IT contracts and suppliers.
  • Experience of Agile practices (e.g. Scrum, Kanban).
  • Enterprise server experience managing Windows Server and derivatives in a large organisation.
  • Experience of supporting Windows Services such as DNS, Active Directory and Group Policy.
  • Good understanding of Windows availability features such as clustering/always on.
  • Experience of PowerShell.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply

Please submit your application, including your CV and a cover letter, to [insert contact information].