EMEA HR Operations Manager

3 weeks ago

London, Greater London, United Kingdom Paramount Global Full time

EMEA HR Operations Manager Role Overview

The EMEA HR Operations Manager is accountable for the coordination of HR Administration, Master Data Management, and Compliance activities across circa 11 English-speaking countries in EMEA (UK, Ireland, Canada, Netherlands, Sweden, Finland, Denmark, South Africa, Nigeria, Belgium, Israel, and Dubai).

This strategic leader will create a collaborative team culture that strives to deliver excellent service in accordance with agreed governance, policies, and service levels.

Key responsibilities include:

  • Delivery of end-to-end HR activities associated with the employee life cycle to optimum efficiency, payroll cut-offs, and SLAs
  • Anticipating and planning for peaks in workload using partner engagement and proactive monitoring of volume metrics
  • Utilizing colleague and partner feedback to find opportunities to improve our ways of working
  • Minimizing key people dependencies through cross-training and robust process definition
  • Ensuring weekly, monthly, quarterly, and annual audits, compliance checks, and data quality activities are completed and agreed remediations are carried out against a service management framework
  • Handling operational concerns and service failures by undertaking root cause analysis and remediation as required
  • Day-to-day line management of colleagues, including onboarding, quarterly annual reviews, career conversations, performance conversations, and quality measurement
  • Enhancing Tier 0 self-service content to reduce the volumes of colleague queries and questions
  • Promoting the correct usage of HR global policies, processes, and technologies
  • Collaborating with the HR Specialist Manager and team responsible for Service Management, Change Projects, Training, and Development and Subject Matter Expert in Local specialist HR Processes and Technology
  • Deputizing for other members of the HR Operations Leadership team as required

Requirements and Qualifications

  • Experience leading a team within HR Operations/global business services environment underpinned by a tiered service delivery model
  • Ability to cultivate a high-performance culture based on collaboration and promoting employee engagement
  • Knowledge of using data to inform priorities and focus on continuous improvement efforts
  • Proven experience working with HR Processes, including process mapping, process re-engineering, creation of desk-top procedures, application of service level agreements, and definition of appropriate controls
  • Experience building and maintaining strong working relationships with stakeholders at different levels of the organization
  • Strong verbal and written communication skills, including the ability to use logic and data to influence decision-making
  • Previous experience working with an HRIS SaaS Platform to maximize data quality
  • Experience delivering HR operations across multiple countries is desirable

About Paramount Global

At Paramount Global, we value and celebrate difference. We want to ensure that we fully represent the make-up of UK society in our workforce and bring diverse perspectives to our business.

We take responsibility for being a Disability Confident Employer seriously and guarantee to interview all disabled applicants who meet the minimum criteria of the role applied for.

If you require any support or assistance during the interview process, please let your recruiter know or email.

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