Regional Administrator
4 weeks ago
The Regional Administrator will be responsible for providing administrative support to the regional team, ensuring the efficient and effective management of internal and external customer service.
Key Responsibilities:
- Manage the administration of the HR system, including adding absence, holidays, and keeping personal details up to date.
- Support the regional team to administer call out rotas.
- Log all holidays in line with the colleagues entitlement.
- Manage the regional email inbox and delegate to the correct person or department.
- Ensure engineers' time clocking's are correctly added to the system and the authorising manager is made aware of any discrepancies prior to processing.
- Handle inbound and outbound calls to internal and external customers.
- Monitor the failed transactions in IFS and feedback to the engineer and lead engineer where corrective actions are required.
- Send customers documentation and certification when required to do so.
- Manage the payroll process, compile employee attendance records, and calculate hours worked each week from the employee timesheets. Submit information to Payroll every Monday morning as required.
- Manage holiday for the region and provide holiday/sick Forms and provide all documentation in a timely manner through the HR department.
Requirements:
- Previous experience of working in a customer service administration environment.
- Experience of working to safe systems of work.
- Must be able to work in a fast-paced, demanding customer environment.
- Previous experience of direct customer interaction.
- High working level of IT Skills.
Additional Requirements:
- Depot based.
The ideal candidate will have excellent communication and organisational skills, with the ability to work effectively in a team environment. They will also have a high level of attention to detail and be able to operate Microsoft packages confidently.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work for a reputable company like Marshall.
- A supportive and collaborative team environment.
If you are a motivated and organised individual with a passion for delivering excellent customer service, we would love to hear from you.
How to Apply:
Please submit your application, including your CV and a covering letter, to [insert contact details].
Contact Us:
For more information about this role, please contact [insert contact details].
Marshall:
Marshall is a leading provider of [insert industry/sector]. We are committed to delivering excellent customer service and providing a supportive and collaborative team environment.
Equal Opportunities:
Marshall is an equal opportunities employer and welcomes applications from all qualified candidates.
Data Protection:
Marshall is committed to protecting your personal data. For more information, please see our privacy policy.
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