Customer Service Representative

7 days ago


Chesterfield, Derbyshire, United Kingdom Markerstudy Group Full time
Contact Centre Agent Opportunity

We are seeking a skilled and customer-focused Contact Centre Agent to join our team in Chesterfield. As a key member of our inbound customer service team, you will be responsible for handling a high volume of telephone enquiries, providing accurate information and advice to customers, and resolving complaints in a professional and timely manner.

Key Responsibilities:
  • Process customer claims and respond to general queries
  • Take ownership of complaints and own performance
  • Adhere to company procedures for compliance and customer fairness
Requirements:
  • Excellent communication and problem-solving skills
  • Ability to demonstrate a calm and professional attitude
  • Good attention to detail and willingness to learn
What We Offer:
  • Full training program for the first 4 weeks
  • Wellbeing hub and life assurance
  • Access to discounts in retail shops and restaurants
  • Technology scheme and hybrid working

We are committed to providing a supportive and inclusive work environment, and we encourage applications from candidates with diverse backgrounds and experiences. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.



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