Team Manager
2 days ago
**Job Summary**
As a Team Manager at DX, you will be responsible for overseeing the day-to-day operations of the team on shift. Your primary goal will be to ensure that all aspects of the operation are completed in a customer-focused, secure, and cost-effective manner. This will involve implementing and maintaining our 5Cs: Customer, Cost and Productivity, Cash, Colleagues, and Core.
**Key Responsibilities**
- Utilize company systems to create and update deliveries, as well as locate, track, and trace items.
- Communicate effectively with all relevant departments and build strong relationships with the customer call center.
- Respond to customer queries in a timely and efficient manner.
- Promote and encourage a 'can-do' attitude and approach with the team.
- Conduct daily communication with Lifestyle Couriers, setting customer standards and expectations, and providing feedback on signature rates, FTSA, FTSD, and relevant customer KPIs.
- Provide full briefings to the team and couriers on new customers or customers at risk.
- Collaborate with the C&D Manager to ensure compliance and performance are monitored.
- Conduct annual performance reviews, improve multi-skill training, and enhance productivity.
- Ensure all tasks are carried out in accordance with our Standard Operations Processes.
- Monitor and achieve KPIs through effective control, monitoring, and review.
- Implement and maintain Health and Safety and Security Policies.
- Adhere to a strict security policy throughout the Service Centre.
- Perform any other duties reasonably requested by a Senior Manager.
**Essential Criteria for this Role**
- Previous experience in the mail or distribution industry.
**Additional Information on this Role**
If you have previous experience managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, we would love to hear from you.
**Benefits**
- Competitive rates of pay.
- Holidays: 20 days + bank holidays.
- Pension, life assurance, and other additional benefits.
- Excellent opportunities for career progression and more.
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