Operations Coordinator

7 days ago

Cannock, Staffordshire, United Kingdom Universal Business Team Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Universal Business Team. As a key member of our operations team, you will play a critical role in managing sales orders from point of order to delivery to the customer.

This is an exciting opportunity for a motivated individual to join our team and contribute to the growth and success of our business. If you have a passion for customer service, logistics, and operations, we encourage you to apply.

Key Responsibilities
  • Project Management: Manage machinery orders from point of order to delivery, working closely with internal departments to ensure efficient completion of tasks.
  • Customer Communication: Serve as the primary point of contact for customers during the order process, providing timely and accurate information to ensure a positive experience.
  • Task Allocation: Work with warehouse operatives to allocate and prioritize tasks, ensuring seamless execution of orders.
  • Transportation Coordination: Arrange dedicated transport for customers, including abnormal loads for larger machinery.
  • Order Handover: Efficiently hand over machinery orders to the Service Team at the point of delivery.
  • Team Support: Provide general support to the team to ensure smooth day-to-day operations.
  • Critical Duty Coverage: Occasionally cover critical operational duties during absences.
Requirements
  • Education: GCSEs or equivalent.
  • Experience: Previous experience in a customer service or administrative role.
  • Skills: Strong organizational and multitasking abilities, excellent communication and interpersonal skills, proficiency in Microsoft Office Suite, familiarity with Sales, Purchasing, and Inventory management software, analytical mindset with problem-solving capabilities, and ability to work independently and as part of a team.
Benefits
  • Salary: £32,000 - £36,000 per annum.
  • Holidays: 20 days paid holiday + bank holidays.
  • Healthcare: Company healthcare scheme.
  • Sick Leave: 5 paid sick days allowance per annum.
  • Working Hours: 7:30 – 17:00 (45 minutes lunch) Monday to Thursday, 7:30 – 16:00 (45 minutes lunch) Friday.
  • Opportunities for Growth: Opportunity to progress into a Customer Operations Manager role.

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