Service Operations Coordinator

2 months ago


Cannock, Staffordshire, United Kingdom Universal Business Team Full time

Universal Business Team, a reputable family-owned enterprise with a commitment to sustainable practices, is on the lookout for a highly organized Service Operations Coordinator.

This organization is dedicated to assisting clients in minimizing their environmental impact, particularly in reducing water and air pollution while ensuring compliance with safety regulations.

The core responsibility of this position is to oversee the effective execution of service agreements and care plans, ensuring efficiency, safety, and complete customer satisfaction.

Key Responsibilities

  • Developing an optimized schedule for service appointments to reduce travel time for engineers and effectively assigning them to service tasks.
  • Coordinating the rental of necessary access equipment.
  • Collaborating with the Sales Team to explore potential opportunities, gather customer feedback, and identify cost-saving measures.
  • Ensuring timely fulfillment of care plans within budget, scope, and to the highest level of customer satisfaction while maintaining a zero-harm environment.
  • Communicating with laboratories to dispatch environmental legionella reports.

What We Offer

  • Competitive salary range of £30,000-£40,000
  • Uncapped bonus potential
  • Standard working hours: 7:00 AM - 4:30 PM, Monday to Friday
  • Complimentary lunch
  • Exceptional company benefits
  • Extensive training and professional development opportunities


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