Store Operations Manager
4 weeks ago
Job Reference: SM-SB-24
Location: South Belfast
Contract Type: Full-Time Permanent
Salary: £0.00 per Annum
Closing Date: 21/11/2024
About the RoleWe are seeking a highly skilled and experienced Store Operations Manager to join our team at Winemark. As a Store Operations Manager, you will be responsible for the day-to-day running of the store, including managing staff, maintaining high standards of customer service, and ensuring the store operates efficiently and effectively.
Key Responsibilities- Customer Relations / Selling Skills: Promote a professional and quality level of customer service to existing and new customers; assess and satisfy customers needs and queries/problems; identify and maximize selling opportunities; ensure staff give the required level of customer service; actively achieve Company KPIs.
- Commercial and Business Acumen: Proactively seek opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products.
- Leadership / Taking Responsibility: Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary.
- Legislation: Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards).
- Organisation and Planning: Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events/tasks and delegates effectively to staff; plans and introduces contingencies as required.
- Maximises Resources: Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs.
- Quality Emphasis: Committed to setting and maintaining high store and personal standards, with excellent merchandising skills.
- Motivating Others: Encourages team effort, builds cohesion and maintains motivation.
- Staff Training and Development: Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals.
- Effective Administration: Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store.
- Problem Solving: Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions/evaluates alternatives; takes action to resolve problems in accordance with company needs.
- Qualifications: Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR 1 year previous supervisory or management experience in a retail or customer focused environment.
- Skills and Experience: Minimum of 1 year experience in a customer focused environment; excellent standard of dress and appearance; communication skills - a proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal, and listening skills.
We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that we do not accept applications via email or post. To apply for this role, please click the Apply button below to login/register.
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