Duty Operations Manager

3 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Burhillgolfandleisure Full time

About the Role:

As a Duty Operations Manager at Burhill Golf and Leisure, you will be responsible for ensuring the smooth operation of Mulligans Hemel Hempstead. This includes completing Open and Close Shifts, maintaining Safety, Service, and Standards on shift, and day-to-day management of the Centre and team members.

Key Responsibilities:

  • Full key holder responsibilities
  • Open and Close the Centre, ensuring standards are met and service levels are consistent throughout the shift
  • To be customer-facing on shifts and when required, providing excellent service and experience
  • All health and safety, compliance, and service standards must be adhered to at all times
  • To manage the team on shift, allocate tasks, observe service, and provide training to improve operations and service levels

Requirements:

  • 1 year's People Management experience - Essential
  • 1 year's Venue Management experience - Essential
  • Experience working in a hands-on customer-facing role - Essential
  • Key holder experience - Essential
  • Health and safety experience (carrying out checks) - Essential

Salary: The salary for this position is estimated to be around £25,000 - £35,000 per annum, depending on experience. Benefits include meals on duty, on-site parking, staff discounts, and support with health and wellbeing through our Employee Assistance Programme.


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