Senior Operations Manager

4 hours ago


Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full time
Job Overview

We are seeking a skilled Senior Operations Manager to oversee the delivery of our operational services to customers.

The successful candidate will be responsible for managing day-to-day operations, ensuring high levels of customer satisfaction and operational efficiency.

About Us

NEC Software Solutions is a leading provider of software solutions to governments, hospitals, police forces, housing providers, local authorities, and more.

We help them pay financial support faster, speed up treatments for patients, respond to emergencies in the right way, and make a world of difference.

Key Responsibilities
  1. Service Delivery Management: Accountable for the delivery of operational services to customers, ensuring adherence to OLAs, SLAs, and KPIs, and minimizing service credits payable.
  2. Cross-functional Collaboration: Work closely with local DevOps, infrastructure services, application teams, and third-parties to ensure seamless service delivery.
  3. Performance Reporting: Produce regular reports on service performance, incidents, and changes for both internal and external stakeholders, in line with contractual obligations.
Requirements

To succeed in this role, you will need:

  1. A proven experience in a similar Service Owner or Operations Manager role.
  2. An understanding of service delivery into complex, multi-stakeholder organizations.
  3. Excellent stakeholder management and communication skills.
  4. Ability to analyze data and produce insightful reports.
  5. Strong problem-solving and decision-making abilities.
  6. Familiarity with ITIL or similar service management frameworks.
  7. Ability to work effectively in a fast-paced, dynamic environment.
Benefits

We offer a competitive salary of £55,000 - £70,000 per annum, plus a range of benefits including:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with employer contributions up to 8.5%
  • A selection of flexible benefits to suit your individual needs
About the Role

This is an exciting opportunity to join a dynamic team and contribute to the success of NEC Software Solutions.

With a strong focus on customer satisfaction and operational efficiency, we are looking for a talented Senior Operations Manager to lead our operational services team.



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