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Scheduler - Material Handling Solutions

2 months ago

Thornbury, South Gloucestershire, United Kingdom Konecranes Full time

About the Role:

Konecranes is a global leader in material handling solutions, serving a diverse range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to breakthroughs at moments that matter most, because we know we can always find a safer, more productive, and sustainable way.

Job Summary:

We are seeking a highly skilled Scheduler to join our team based at our office in Thornbury. The successful candidate will be responsible for scheduling and dispatching Field Operatives (Service Technicians), ensuring timely delivery of our Agreement Based & Service Based Services with maximum efficiency and Field Operative productivity within a geographic area.

Key Responsibilities:

  • Ensure that all scheduling adheres to our Life Saving Behaviours and customers' specific site safety instructions.
  • Review new agreements, verifying customer assets, associated service products, and labour requirements to be delivered for each agreement.
  • Prepare, plan, and schedule service requests (SR) and work packages (WP) and assign to field operatives, ensuring forward and on-time planning of agreement based and service based work.
  • From SR completed to approval stage, complete the approval process, including customer reporting quality and progress to approved status.
  • Responsible for ensuring work is delivered within the planned hours for both agreement based services and planned based services, then reviewing the planned vs actual labour and material/equipment costs prior to SR approval, escalating poor performing SRs accordingly for management review.
  • Managing technician productivity, hours management, and utilization using the Siebel Planning Board.
  • As required, create Purchase Order Requests in Siebel and verify that Siebel PO request is submitted to SAP.
  • Continuous improvement and maintenance of both master data and service data, including SR and Planning Board housekeeping.
  • Proactive participation within the regular WIP meetings and implementation of actions.
  • Coordinating of sub-contracted services and equipment, including rentals.

Requirements:

  • Highly customer-oriented with a demonstratable level of excellence in communication and interpersonal skills, capable of building and maintaining strong relationships both with customers and colleagues.
  • Strong organisational skills.
  • Ability to prioritise and multi-task, whilst maintaining attention to detail.
  • Excellent problem-solving abilities.
  • Ability to pay attention to detail.
  • Possess a good level of PC literacy.

What We Offer:

  • A competitive salary.
  • Quarterly bonus.
  • 25 days annual leave, plus bank holidays.
  • Contributory pension scheme, life assurance, and income protection insurance.
  • Employee shares save scheme.
  • Retail, gym, travel, and leisure discounts.
  • Working with an awesome team and in a great atmosphere