Front Office Ambassador
3 weeks ago
The Opportunity
We are seeking a highly motivated and customer-focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a critical role in creating a memorable and seamless guest experience.
Responsibilities:
- Deliver exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
- Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
- Answer phone calls and emails, take reservations, and manage guest information
- Assist with administrative tasks such as billing, record-keeping, and report generation
- Collaborate with other hotel departments to ensure a smooth operation and guest experience
Benefits:
- Access to employee discounts on bedroom rates across the LGH hotel portfolio
- Participation in the IHG employee room benefit program
- Shopping discounts on various products and services
- Eye care and free legal and money advice
- Counseling sessions and hospital and death benefit plans
- Cycle to work scheme and wellbeing tips and support
- Recipe ideas and advice on keeping active and healthy living
- Wellbeing podcasts and TV and breathing exercises
- 24/7 advice and support line and team reward and recognition
- Free meals on duty and free parking
Ideal Candidate:
- Previous experience in a customer-facing role, preferably in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Hotel:
The Crowne Plaza Birmingham NEC is a 242-room hotel located near the Genting Arena, NEC, and Birmingham International Airport. The hotel is situated within picturesque grounds overlooking Pentigo Lake and can be conveniently reached within a 5-minute drive from the airport and railway station.
About us:
LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We offer exciting career opportunities in the hospitality industry and are committed to providing a fulfilling career for our employees.
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