Front Office Ambassador

3 weeks ago


Birmingham, Birmingham, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a highly motivated and customer-focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a critical role in creating a memorable and seamless guest experience.

Responsibilities:

  • Deliver exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
  • Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
  • Answer phone calls and emails, take reservations, and manage guest information
  • Assist with administrative tasks such as billing, record-keeping, and report generation
  • Collaborate with other hotel departments to ensure a smooth operation and guest experience

Benefits:

  • Access to employee discounts on bedroom rates across the LGH hotel portfolio
  • Participation in the IHG employee room benefit program
  • Shopping discounts on various products and services
  • Eye care and free legal and money advice
  • Counseling sessions and hospital and death benefit plans
  • Cycle to work scheme and wellbeing tips and support
  • Recipe ideas and advice on keeping active and healthy living
  • Wellbeing podcasts and TV and breathing exercises
  • 24/7 advice and support line and team reward and recognition
  • Free meals on duty and free parking

Ideal Candidate:

  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment
  • Strong communication and interpersonal skills, with a friendly and welcoming personality
  • Ability to multitask and work in a fast-paced environment
  • Familiarity with computer systems and software, including reservation and property management systems
  • Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Hotel:

The Crowne Plaza Birmingham NEC is a 242-room hotel located near the Genting Arena, NEC, and Birmingham International Airport. The hotel is situated within picturesque grounds overlooking Pentigo Lake and can be conveniently reached within a 5-minute drive from the airport and railway station.

About us:

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We offer exciting career opportunities in the hospitality industry and are committed to providing a fulfilling career for our employees.



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