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Front of House Ambassador

1 month ago

Birmingham, Birmingham, United Kingdom Bannatyne Health Club Full time
Front of House Assistant Job Description

**Key Responsibilities:**

* Greet and welcome guests with a friendly and professional demeanor
* Manage spa bookings and appointments, ensuring a smooth scheduling process
* Handle guest inquiries providing information about spa services, treatments, and products
* Process payments and manage the reception area efficiently
* Assist with the promotion of spa services, special offers, and retail products

**Requirements:**

* Strong interpersonal and communications skills and a customer-focused attitude
* A genuine passion for health, wellness, and customer service
* Excellent organizational skills and multitasking abilities
* Ability to establish rapport, build trust, and demonstrate credibility
* Ability to work flexible hours, including weekends and holidays

**Why Bannatyne?**

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

**What We Offer:**

* B-Fuelled - complimentary lunch or breakfast
* Flexible schedule
* 28 days annual leave increases with tenure
* Free gym membership
* Complimentary gym membership for another person (after 2 years service)
* Discounted Spa Treatments - 30%
* Discounted Spa Goods - 20%
* ELEMIS Products
* Discounted Meals and Beverages - 50% cafe/bar
* Career & Personal Development training
* Mental Health, Well-Being and EAP Services
* Length of Service Awards
* Staff Awards and Bonuses
* Discounted entertainment and shopping