Senior Leadership Role: Director of Customer Workflows

3 weeks ago


StainesuponThames, Surrey, United Kingdom ServiceNow Full time
About the Role

The Senior Director of Customer Workflows UKI will be responsible for spearheading the market success of ServiceNow's Customer Workflow products. These products are built on our market-leading Service Management platform, enabling enterprise processes to execute with uniform information.

Key Responsibilities
  1. Strategic Leadership
  • Lead a UKI growth strategy by leveraging both vertical and horizontal sales strategies.
  • Oversee a leader in the Customer Workflow Solution Sales department.
Collaboration and Team Management
  • Closely collaborate with sales structure consisting of solution consulting, professional services, field sales teams.
  • Manage your teams around achieving key KPIs of bookings to plan, pipeline creation, recruit to plan, and talent development.
Customer Success and Relationship Building
  • Be a trusted mentor and leader who sets a high bar, leading from the front.
  • Establish and nurture relationships at the highest levels of organizations.
Forecasting and Communication
  • Manage accurate forecasting and communications on a daily basis.
Qualifications and Requirements
  1. Experience
  • 10+ years' experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers (over 2,000 employees).
Leadership and Sales Skills
  • Strong experience managing multi-tiered customer relationships; demonstrated ability to coach and mentor.
  • A strong track record selling business applications in the customer service, field service, or supply chain domains.
Talent Development and Management
  • A consistent track record of meeting and exceeding team quotas selling to large accounts (20,000+ employees).
  • Experience attracting, retaining, and developing high-performing, high-potential talent through assessing, selecting, onboarding, coaching, and developing.
About ServiceNow

We approach our distributed world of work with flexibility and trust. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.



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