Senior Director of Customer Workflows UKI

2 weeks ago

StainesuponThames, Surrey, United Kingdom ServiceNow Full time

Job Description:


The Senior Director of Customer Workflows UKI will oversee the market success of ServiceNow's Customer Workflow products. These products are built on our market-leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.


This role supports the strategy and solution win for the Customer Workflow engagement model. Responsibilities/activities can vary by solution area given coverage capacity.


Key Responsibilities:



  • Lead a UKI growth strategy by leveraging both vertical and horizontal sales strategies
  • Oversee a leader in the Customer Workflow Solution Sales department
  • Collaborate closely with sales structure consisting of solution consulting, professional services, field sales teams
  • Manage teams around achieving key KPIs of bookings to plan, pipeline creation, recruit to plan, and talent development
  • Be a trusted mentor and leader who sets a high bar, leading from the front
  • Establish and nurture relationships at the highest levels of organizations
  • Manage accurate forecasting and communications on a daily basis
  • Drive customer success practices across your area
  • Support territory strategy and planning to improve vertical understanding, account use case targeting, and execution
  • Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
  • Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer, and partners
  • Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
  • Coach AEs, SDRs, GPC with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
  • Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
  • Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications:


To be successful in this role, you have:



  • 10+ years' experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers (over 2,000 employees)
  • Strong experience managing multi-tiered customer relationships; demonstrated ability to coach and mentor
  • A strong track record selling business applications in the customer service, field service, or supply chain domains
  • A consistent track record of meeting and exceeding team quotas selling to large accounts (20,000+ employees)
  • Experience attracting, retaining, and developing high-performing, high-potential talent through assessing, selecting, onboarding, coaching, and developing
  • A track record of managing a growing team in different geographical locations across Europe
  • Superior knowledge and demonstrated skills of sales techniques, customer interaction, customer relations
  • Strong forecasting and reporting capabilities
  • A proven and consistent track record selling to large enterprise-level customers and established relationships at the C-suite level
  • Strong organization, communication, team work, presentation, problem-solving, and time management skills
  • Experience inspiring the team to follow defined best practices
  • The ability to navigate and collaborate through complex opportunities
  • A competitive, can-do, optimistic, realistic attitude, strong work ethic, humility, and excellent team-building communication and listening skills
  • The willingness and ability to travel 50% of the time

Not sure if you meet every qualification? We still encourage you to apply. We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate


Additional Information:


We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.


Equal Opportunity Employer


ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.


We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.


Export Control Regulations


For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.


From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.

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