Internal Sales Advisor

4 weeks ago


Carlisle, Cumbria, United Kingdom Tyman UK & Ireland Full time

Job Summary:

We are seeking a highly skilled and motivated Internal Sales Advisor to join our team at Tyman UK and Ireland. As an Internal Sales Advisor, you will be responsible for providing exceptional customer service and supporting the External Sales Team with key accounts, export, and intercompany sales.

Main Responsibilities:

  • Provide a quality customer service experience to internal and external customers.
  • Support the External Sales Team with key accounts, export, and intercompany sales.
  • Accurately take and process verbal orders, maximising sales at all opportunities via upselling or cross-selling.
  • Refer appropriate queries to external sales managers and liaise closely with them regarding customer needs and expectations.
  • Process orders using IT systems and issue delivery orders, ensuring the system is continuously kept up to date.
  • Liaise closely with the Warehouse Manager and Supervisors to track, make additions, and amendments to orders and ensure orders progress where necessary.
  • Deal with miscellaneous, technical, or delivery issues on orders within your area of responsibility.
  • Build and maintain own product awareness and identify areas of product training where necessary.
  • Proactively contact customers to obtain orders and/or to advise of promotions or products of specific interest.

Key Skills:

  • Strong communication skills.
  • High level of customer service skills projecting a positive, friendly, and professional attitude at all times.
  • Attention to detail, organised, and able to manage own workload.
  • Competent use of Microsoft packages - Word, Excel, and Outlook.

Benefits:

  • Competitive Salary.
  • 25 days holiday plus bank holidays.
  • Holiday purchase scheme.
  • Pension match up to 7%.
  • 4 x Salary Life Assurance.
  • Enhanced Maternity, Paternity, Adoption, and Shared Parental Leave.
  • Employee Assistance Programme.
  • Cycle to Work Scheme.
  • Free Eye Tests.
  • Volunteering and Team Building Days.

About Us:

Tyman UK and Ireland is a leading provider of architectural door hardware, predominantly for commercial applications. We are committed to providing a safe and supportive working environment by adhering to the highest safety standards and regulations.

Health and Safety Responsibilities:

In our company, the health and safety of our employees are our top priorities. We continuously strive to minimise risks, promote well-being, and encourage a culture of safety across all levels of our organisation.


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