Sales Advisor

4 weeks ago

Carlisle, Cumbria, United Kingdom Tyman UK & Ireland Full time

Job Summary:

We are seeking a highly skilled Sales Advisor to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for building strong relationships with our external sales team and customers, while delivering a quality service in the administration and servicing of internal and external customers.

Main Responsibilities:

  • Provide a high level of customer service, responding promptly to customer inquiries and resolving issues in a professional and courteous manner.
  • Work closely with the external sales team to identify opportunities for upselling and cross-selling, maximizing sales and revenue growth.
  • Process orders accurately and efficiently, using our IT systems to ensure seamless order fulfillment.
  • Liaise with our warehouse team to track and manage orders, ensuring timely delivery and excellent customer satisfaction.
  • Develop and maintain strong relationships with colleagues, visitors, customers, and managers, promoting a positive and professional work environment.

Requirements:

  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • High level of customer service skills, with a focus on delivering exceptional service and ensuring customer satisfaction.
  • Attention to detail and organizational skills, with the ability to manage multiple tasks and priorities.
  • Competent use of Microsoft packages, including Word, Excel, and Outlook.

About Us:

Tyman UK and Ireland is a leading designer and supplier of architectural door hardware, committed to transforming the security, comfort, and sustainability of living and working spaces. We are proud to offer a competitive salary, 25 days holiday plus bank holidays, and a range of benefits, including a pension match up to 7% and enhanced maternity, paternity, adoption, and shared parental leave.

Health and Safety:

We are committed to providing a safe and supportive working environment, adhering to the highest safety standards and regulations. Through comprehensive training, regular safety checks, and open communication, we ensure that every team member feels confident and protected while performing their duties.

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