Parts Advisor

4 weeks ago

Carlisle, Cumbria, United Kingdom Carrs Billington Agriculture Full time
About Carr's Billington Agriculture

Carr's Billington Agriculture is a leading provider of agricultural products and services. We are committed to helping rural and agricultural communities succeed.

Job Description

We are seeking a highly motivated and experienced Parts Advisor to join our team at our Carlisle store. As a key member of our Parts department, you will be responsible for providing exceptional customer service, selling and advising on products and services, and supporting the Parts Manager in maximising margins.

Key Responsibilities:

  • Drive departments standards to develop and maintain industry leading levels of customer service
  • Front of house for machinery retail areas within the branch
  • Proactively grow sales and support the Parts Manager in maximising margins
  • Ensure telesales and counter service levels are maintained
  • Maintain efficient internal working practices such as goods inwards and fast moving stock placement
  • Collaborate with the central machinery management team to work on projects and deliver on budgets
  • Support the Parts Manager in stockholding and stock take procedures
  • Grow Stihl/Groundcare sales for the branch
  • Support with Administration duties in both the Parts and Workshop departments

Requirements:

  • Proven sales experience, with ability to confidently sell and advise on products and services
  • Previous customer relationship management experience
  • Written skills - proven ability to use clear, concise language specific for the purpose and audience
  • Confident IT user
  • Excellent interpersonal and communications skills, including the ability to consult, negotiate and liaise with suppliers, customers and internal stakeholders
  • Ability to assess priorities and manage competing deadlines both independently and as a member of a team

Benefits:

  • An attractive salary package
  • Annual salary reviews in September each year
  • A minimum of 25 days annual leave
  • Opportunity to work for a well-established family-owned business with ambitions for growth and innovation
  • Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice
  • Sick pay: Generous company sick pay entitlement
  • Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more
  • Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores
  • Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment
  • Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates
  • Perks At Work: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays
  • Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education
  • Pension: Enrolment into the Company pension scheme after 3 months of employment
  • Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process

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