Hotel Chocolat Sales Ambassador
2 weeks ago
We are seeking a passionate and enthusiastic Sales Advisor to join our Carlisle stores team at Hotel Chocolat. As a Sales Advisor, you will engage with our guests to showcase our luxury premium chocolate products in a warm and personable manner, ensuring an amazing experience is delivered through excellent product and brand knowledge.
Key Responsibilities:
- Welcoming our customers and providing excellent service during their visit.
- Till and queue management, including processing transactions, refunds and exchanges at the till and responding to customer feedback.
- Learning all about our range of products, including how we sell, grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
- Running tasting sessions and demonstrations of products.
- Working with the team to support with deliveries and stock, ensuring the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
- If your store has a café area, you will prepare hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality and health and safety standards.
We do not require retail experience, but we ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.
What We Offer:
- A competitive hourly rate of £12.00, with a rate of £13.00 per hour in London stores and €14.50 per hour in the Republic of Ireland.
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- We are open to discussions around flexible working to support our employees in balancing their work and family/home life.
- A chance to work in an exciting, innovative and expanding company.
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