Service Coordinator
1 day ago
Job Summary:
We are seeking a highly organized and detail-oriented Service Coordinator to join our Service Department at a leading Commercial Building Maintenance company. As a key member of our team, you will be responsible for coordinating service operations, ensuring seamless communication with clients, and providing exceptional customer service.
Key Responsibilities:
- Client Communication: Serve as the primary point of contact for clients, handling incoming calls, emails, and correspondence in a professional and courteous manner.
- Service Coordination: Manage the door entry system, receive deliveries, and book appointments with clients and engineers.
- Job Management: Raise reactive breakdown jobs, collect relevant information, and enter jobs onto engineers' schedules.
- Reporting and Documentation: Prepare and send service reports to clients, update client records, and maintain accurate documentation.
- Administrative Support: Assist with staff meetings, prepare agendas, take notes, and perform other administrative duties as required.
Requirements:
- Experience: Previous experience in a building service/maintenance department or a similar role is highly desirable.
- Skills: Excellent communication and organizational skills, with the ability to multitask and prioritize urgent work.
- Technical Skills: Proficient in Microsoft Office, with fast and accurate typing skills, and a good level of grammar, spelling, and punctuation.
- Attention to Detail: Meticulous attention to detail and a commitment to delivering high-quality work.
- Teamwork: Ability to work well in a small team and collaborate with colleagues to achieve common goals.
Benefits:
- Holiday Entitlement: 20 days holiday plus bank holidays.
- Pension Plan: A comprehensive pension plan to support your retirement savings.
- Discretionary Bonus: A discretionary annual bonus scheme to recognize outstanding performance.
- Flexi Working: A flexible working pattern with various start and end times available.
- Day Off: A day off on your birthday.
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