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Client Relations Coordinator

2 months ago

Hitchin, Hertfordshire, United Kingdom dormakaba Full time

Are you skilled in customer interaction, detail-oriented, and proficient with CRM platforms or similar tools?

Join our team as a Client Relations Coordinator

Key Responsibilities:

As a Client Relations Coordinator, you will play a crucial role in ensuring our clients receive the correct products promptly, assisting them with various product choices, and upholding our esteemed reputation in the construction sector. Your primary duties will involve providing sales support to a diverse clientele interested in utilizing dormakaba products and systems for their projects. You will engage directly with customers, process orders via email, and verify details and specifications against their requirements.

More than just order processing...

We seek a dedicated individual who can take charge of customer concerns, working collaboratively with colleagues on inquiries, returns, and other customer service-related matters. Additionally, you will serve as internal support for our field sales team. Over time, you will become a dormakaba product specialist, staying informed about new developments and product launches in the industry.

Required Skills:

  • Minimum of 2 years of experience in a comparable customer service role
  • Ability to comprehend products and their life cycles
  • Familiarity with SAP is advantageous; experience with a CRM system is essential
  • Strong communication and organizational abilities
  • High level of self-motivation

Our Offer:

At dormakaba, we pride ourselves on being a globally successful organization with a family-oriented culture, employing over 15,000 individuals worldwide. In the UK, we provide numerous development and training opportunities, supporting more than 500 employees across various office locations.

We value our employees, and in addition to a competitive salary, we offer a range of benefits:

  • 25 Days Annual Leave + Bank Holidays
  • Holiday Purchase Scheme (option to buy up to 3 additional days over 12 months)
  • Enhanced Salary Sacrifice Pension Scheme (3% employee contribution, 6% employer contribution)
  • Life Assurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Health & Wellbeing App including Digital GP Service
  • Enhanced maternity and paternity benefits upon reaching qualifying period
  • Access to LinkedIn Learning
  • Employee Discounts scheme

Interested in this opportunity?

We encourage you to explore this role further. We look forward to your application