BT Data Services Technical Specialist
1 week ago
Key Responsibilities
The successful candidate will be responsible for:
- Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes, or problems.
- Dealing with customer requests in line with Service definitions and SLAs.
- Escalating and managing incidents and requests to vendors in a timely fashion.
- Management and documentation of information relating to customer incidents.
**Requirements:** Qualified to vendor Associate level, e.g. CCNA. Possess knowledge of Networking technologies including LAN, WAN and Wireless Communications.
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