BT Data Services Technical Specialist

1 week ago


Belfast, United Kingdom BT Full time

Key Responsibilities

The successful candidate will be responsible for:

  • Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes, or problems.
  • Dealing with customer requests in line with Service definitions and SLAs.
  • Escalating and managing incidents and requests to vendors in a timely fashion.
  • Management and documentation of information relating to customer incidents.

**Requirements:** Qualified to vendor Associate level, e.g. CCNA. Possess knowledge of Networking technologies including LAN, WAN and Wireless Communications.



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