Senior Data Support Specialist

2 weeks ago


Belfast, United Kingdom BT Full time
Job Overview
As a Senior Data Support Specialist at BT, you will be responsible for providing technical support and managed services to our customers using Data Services technologies. This role requires a skilled technical engineer with a proven record of achievement in resolving technical incidents, service requests, and problems.

Key Responsibilities
• Utilize experience and evolving technical ability to resolve technical incidents, service requests, changes, or problems.
• Deal with customer requests in line with Service definitions and SLAs.
• Escalate and manage incidents and requests to vendors in a timely fashion.

Requirements
• Qualified to vendor Associate level (e.g., CCNA).
• Possess knowledge of Networking technologies including LAN, WAN, and Wireless Communications.
• Have strong service improvement and transformation skills.
• Strong organization, prioritization, communication (written and verbal), tenacity, and ownership skills.

What You'll Get
Competitive salary: £60,000 - £80,000 per annum.
10% on target bonus.
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.

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