Data Engineering Professional
2 days ago
**Job Title:** Data Engineering Professional - Technical Support Specialist
We are seeking a highly skilled and experienced Data Engineering Professional to join our team in Belfast. As a key member of our engineering unit, you will provide technical support and managed services to our customers using Data Services technologies.
The ideal candidate will have a proven track record of delivering high-quality solutions and excellent customer service skills. You will be working onsite 3 days per week and be part of a 24x7 shift rota.
We offer a competitive salary of £55,000 - £65,000 per annum, plus a 10% on-target bonus and BT Pension scheme with minimum 5% employee contribution and 10% BT contribution.
Key Responsibilities:
- Utilise your experience and evolving technical ability to resolve technical incidents, service requests, changes, or problems.
- Deal with customer requests in line with Service definitions and SLAs.
- Escalate and manage incidents and requests to vendors in a timely fashion.
Requirements:
- Qualified to vendor Associate level (e.g., CCNA).
- Possess knowledge of Networking technologies including LAN, WAN, and Wireless Communications.
- Strong service improvement and transformation skills.
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