Customer Service Specialist
3 days ago
As a Customer Service Specialist with AB Agri, you will be responsible for developing customer relationships and service provision within a defined area. This home-based role requires travel and involves regular interaction with customers, ensuring they receive the highest quality service and support.
Key Responsibilities:
- Conduct regular customer service reviews based on customer segments.
- Continuously improve customer touchpoints.
- Build and maintain relationships with both new and existing customers.
- Provide training and support to customers on our products and services.
- Ensure efficient service delivery within the defined area, meeting performance standards.
- Use Area Coordinators and self-employed milk recorders and samplers to provide services.
- Work towards various KPIs to ensure high data quality Promote NMR and assist at local and national events, such as shows and farm walks.
- Maintain comprehensive knowledge of NMR products and services and stay informed about the wider industry.
About You:
- Effective relationship and management skills
- A keen interest in agriculture and/or farming (desirable)
- Ability to manage own time effectively, and able to work flexible hours is necessary.
- Effective verbal and written communication skills
- Previous account management experience (desirable)
- Fully PC literate
- Milk recording and sampling experience (desirable)
Salary: £38,000 - £48,000 per annum
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