Customer Service Specialist

3 days ago


Penrith, Cumbria, United Kingdom AB Agri Full time
About the Opportunity
As a Customer Service Specialist with AB Agri, you will be responsible for developing customer relationships and service provision within a defined area. This home-based role requires travel and involves regular interaction with customers, ensuring they receive the highest quality service and support.

Key Responsibilities:
  • Conduct regular customer service reviews based on customer segments.
  • Continuously improve customer touchpoints.
  • Build and maintain relationships with both new and existing customers.
  • Provide training and support to customers on our products and services.
  • Ensure efficient service delivery within the defined area, meeting performance standards.
  • Use Area Coordinators and self-employed milk recorders and samplers to provide services.
  • Work towards various KPIs to ensure high data quality Promote NMR and assist at local and national events, such as shows and farm walks.
  • Maintain comprehensive knowledge of NMR products and services and stay informed about the wider industry.

About You:
  • Effective relationship and management skills
  • A keen interest in agriculture and/or farming (desirable)
  • Ability to manage own time effectively, and able to work flexible hours is necessary.
  • Effective verbal and written communication skills
  • Previous account management experience (desirable)
  • Fully PC literate
  • Milk recording and sampling experience (desirable)

Salary: £38,000 - £48,000 per annum

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