Claims Specialist

5 days ago


Gloucester, Gloucestershire, United Kingdom Ageas UK Full time

Job Title: Claims Specialist

Contract: Full Time, Permanent

Salary Range: £24,100 increasing to £25,600 over 18 months

Location: Gloucester

At Ageas UK, we are seeking a skilled Claims Specialist to join our Total Loss department. As a Claims Specialist, you will be responsible for assessing damage in line with policy requirements, identifying indicators of fraud, and ensuring customer requirements and expectations are properly framed and understood.

Main Duties:

  • Understand the circumstances of the claim and assess damage in accordance with policy requirements.
  • Identify indicators of fraud and take ownership when raising this to the wider department.
  • Ensure customer requirements and expectations are properly framed and understood.
  • Provide effective communication both internally and externally to ensure consistency.
  • Manage caseload as an individual and part of a team, uploading relevant documents and ensuring accurate notes.
  • Make informed decisions regarding paying and rejecting claims up to handler authority limit, managing customer expectations and delivering updates with empathy.
  • Ensure you are treating customers fairly and acting in a professional manner.

Desired Experience:

  • Ability to demonstrate a high standard of customer service.
  • A positive attitude and a flexible approach to change and team working.
  • Excellent communication skills, written and verbal with the capability to write letters in line with company standards.
  • Ability to negotiate and influence others whilst maintaining an empathetic approach.
  • Experience working to deadlines and managing your own time effectively.
  • High attention to detail ensuring accuracy at all times.

Benefits:

  • Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK).
  • Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.
  • Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
  • Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
  • Benefits for Them - Partner Life Assurance and Critical Illness cover.
  • Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
  • Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.
  • Supporting you back to work - Return to work programme after maternity leave.

Language: en-US


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