Holistic Quality Assurance Specialist

4 weeks ago


Twickenham, United Kingdom LEAP Legal Software Full time

About the Role

We are seeking a highly skilled Holistic Quality Assurance Specialist to join our team at LEAP Legal Software. As a key member of our Holistic Quality Team, you will play a critical role in ensuring the high quality of our product releases and delivering exceptional user experiences.

Key Responsibilities

  • Thoroughly test products and features developed by all LEAP entities globally through various user scenarios and assess readiness for release.
  • Critically analyse the overall experience that LEAP clients have while interacting with LEAP software and features, including third-party integrations.
  • Build trusted relationships with various stakeholders, including the Development team and third-party vendors.
  • Engage with existing clients on an ongoing basis to understand and document usage of LEAP and related products.
  • Document recommendations in order influence the approach to client training and marketing.
  • Maintain knowledge and expertise of the LEAP product and its application to the legal industry.

Requirements

  • Solid working experience within the UK legal industry and with legal processes.
  • In-depth experience working with LEAP and related products.
  • Demonstrated ability to learn new skills - you have a natural curiosity which means you're always learning. You're not afraid to ask questions and you know where to look for answers.
  • Ability to work with technically minded people.
  • A quality orientation – you accomplish tasks by considering all areas involved, no matter how small, showing concern for all aspects of the job, and accurately checking processes.
  • Customer focus – you ensure the customer perspective is a driving force behind business decisions and activities, crafting and implementing service practices that meet customers' and the organisation's needs.
  • Ability to build strategic work relationships to facilitate the accomplishment of work goals.
  • High-impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations, and communicate in a focused and compelling way that drives others' thoughts and actions.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible hybrid work arrangements.

About LEAP

LEAP is a leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international Legal Tech companies. We are committed to delivering exceptional user experiences and making a positive impact in the legal industry.



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