Holistic Quality Analyst

2 months ago

Twickenham, United Kingdom LEAP Legal Software Full time

“Making great tech even better is all in a day’s work here.”

Holistic Quality Analyst, Remote Office

  • As our product offering continues to expand and increases in adoption, you will ensure the high quality of our product releases to continue our ongoing success.
  • You will put your eyes inside the mind of the customer. Your global stakeholders including Developers, Product Designers and Leadership will look to you to provide detailed feedback on the functionality of newly built features or designs before their roll out to clients. The feedback you provide will be applied to ensure the successful experience of our end users.
  • Work for a Culture that values its Employees.
  • Permanent, Full-time, Hybrid.

About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international Legal Tech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market-leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

Meet the team
We’re a leading authority in the LegalTech space and our Holistic Quality Team are the detail-oriented specialists ensuring everything we say, do and deliver reflects our professional expertise globally. Driven by a user-centered approach to design, the Holistic Quality Team harness an insightful understanding of human behaviour, ensuring every experience feels human and memorable, keeping people coming back for more.

This is a team of curious minded legal industry experts who have a passion for the seamless experience of our users. They have strong relationships with development teams across each region, which enables them to ask the right questions and apply their skills to facilitate great user experiences.

Requirements

What you'll do

  • Thoroughly test products and features developed by all LEAP entities globally through various user scenarios and assess readiness for release.
  • Critically analyse the overall experience that LEAP clients have while interacting with LEAP software and features, including third-party integrations.
  • Build trusted relationships with various stakeholders, including the Development team and third-party vendors.
  • Engage with existing clients on an ongoing basis to understand and document usage of LEAP and related products.
  • Document recommendations in order influence the approach to client training and marketing.
  • Maintain knowledge and expertise of the LEAP product and its application to the legal industry.

What you'll bring

  • Solid working experience within the UK legal industry and with legal processes.
  • In-depth experience working with LEAP and related products.
  • Demonstrated ability to learn new skills - you have a natural curiosity which means you're always learning. You're not afraid to ask questions and you know where to look for answers.
  • Ability to work with technically minded people.
  • A quality orientation – you accomplish tasks by considering all areas involved, no matter how small, showing concern for all aspects of the job, and accurately checking processes.
  • Customer focus – you ensure the customer perspective is a driving force behind business decisions and activities, crafting and implementing service practices that meet customers’ and the organisation’s needs.
  • Ability to build strategic work relationships to facilitate the accomplishment of work goals.
  • High-impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations, and communicate in a focused and compelling way that drives others’ thoughts and actions.
  • LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all of the requirements above, we encourage you to still submit your application.

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all of the requirements above, we encourage you to still submit your application.

Benefits

What you'll get

On top of a competitive salary, we also offer an excellent benefits package:

  • LEAP pays 8% of your salary into your pension
  • Private Health Insurance, including Optical and Dental
  • £50 a month gym contribution
  • Life Insurance cover
  • Employee Assistance Program
  • Generous Professional Development Fund - yearly learning allowance to grow & upscale your career
  • Enhanced Parental Leave
  • PerkBox Membership
  • Cycle to work scheme
  • 25 days holiday (plus 8 bank holidays)
  • Work Anniversary Rewards
  • Paid time off to give blood
  • Volunteer Day – We offer 1 day per year for a charity of your choice
  • Free healthy breakfast, light lunch, snacks
  • A dog-friendly office
  • Hybrid or Remote working opportunities available

Life at LEAP
LEAP is all about impact, growth, and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other, and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture and we’re committed to empowering LEAPsters with resources, ongoing support, and more than 20 defined career pathways to explore. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad.

More you should know
Discover the human side of cutting-edge LegalTech.

Life at LEAP

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