Amazon Catalog Support Engineer

4 weeks ago

London, Greater London, United Kingdom Amazon UK Services Ltd. - A10 Full time
About the Role

As a Catalog Support Engineer at Amazon UK Services Ltd. - A10, you will play a key role in driving Amazon's business by providing critical product support, carrying out data research, and liaising with technology and other internal teams on workflow improvements, data interpretation, and data improvements. You will be responsible for monitoring the data flow as well as meeting ticket SLAs and driving rootcause resolution defects.

Key Responsibilities

Solve problems at their root, stepping back to understand the broader context
Display energy and initiative in solving problems, following all possible avenues to get the job done
Undertake a variety of tasks willingly, switching from complex to routine tasks when required
Demonstrate appropriate quality and thoroughness
Act with personal integrity at all times
Work within your team's process, confronting problems, proposing solutions, taking ownership through to resolution or ensuring a clear hand-off

Requirements

4+ years of software development, or 4+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Fluent English language skills are required
Professional experience of 4+ years in Operations / Support environment
Demonstrated experience in Python or shell scripts, Java, a sound understanding of web technologies
Proficient in Python / Java
Demonstrated skill and passion for problem solving and operational excellence
Ability to understand, troubleshoot and describe complex technical processes and issues
Clear and effective communication & documentation skills
Ability to work effectively with tight deadlines in a fast-paced environment
Proven ability to manage multiple, competing priorities simultaneously
Proven analytical and quantitative skills (includes the ability to effectively use tools such as Excel) and an ability to analyze, migrate, solving ambiguity and fixing inconsistencies of metadata

What We Offer

At Amazon UK Services Ltd. - A10, we are looking for passionate, talented, and super-smart support engineers who innovate, love solving hard problems, and never take no for an answer. Our engineers are top-notch engineers, who work hard, have fun, and make history. If you are a self-starter, comfortable with ambiguity, have strong attention to detail, and are comfortable accessing and working with data from multiple sources, we encourage you to apply for this role.

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