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Front Office Team Member

1 month ago

London, Greater London, United Kingdom MERCURE Full time

Job Title: Front Office Team Member

About the Role:

We are seeking a highly motivated and organized Front Office Team Member to join our team at MERCURE. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and welcoming environment.

Key Responsibilities:

  • Provide warm and personalized welcome to guests, ensuring their stay is memorable and enjoyable.
  • Manage guest check-in and check-out processes, handling room assignments, key cards, and other guest requests.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Maintain a clean and organized front desk area, ensuring all necessary materials and equipment are readily available.
  • Collaborate with other team members to ensure seamless communication and a positive guest experience.

Requirements:

  • Fluency in English is required.
  • Previous experience in a front office or customer service role is an asset.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, please submit your application.