Centre Concierge Advisor
1 week ago
About ABM
">At ABM, we pride ourselves on delivering exceptional customer service. Our employees are the heart of our business, and we are committed to supporting their careers and personal growth.
">Job Summary
">We are seeking a talented Centre Concierge Advisor to join our team at Churchill Square Shopping Centre in Brighton. As a key member of our team, you will provide excellent customer service to visitors, ensuring they have a pleasant shopping experience.
">Key Responsibilities
">- Deliver high-quality service to customers in person, by telephone, and by email.
- Provide information and assistance on centre facilities, retailers, job vacancies, car parking, and other services.
- Promote and sell Gift Cards, process card payments, and maintain precise records of sales and transactions.
- Deal with customer complaints and feedback in a professional manner.
- Maintain accurate databases and spreadsheets for statistical data and performance monitoring.
Requirements
">- Strong customer service skills
- Effective communication and teamwork skills
- Ability to work flexibly and adapt to change
- Basic computer skills and familiarity with Microsoft Office software
Salary and Benefits
">We offer a competitive salary of £16.00 per hour, paid annually, plus access to our benefits package, which includes:
">- ">
- 24/7 GP service">
- Mental Health support and Life Event Counseling">
- Get Fit Programme">
- Financial and legal support">
- Cycle to work scheme">
- Access Perks at Work, our innovative employee app">
Working Arrangements
">This role offers an average of 22 hours per week, worked on a four-on-four-off rolling rota. Annual leave is calculated on a pro-rata basis, including public holidays.
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