Customer Service Ambassador

4 days ago


Brighton, Brighton and Hove, United Kingdom Abm Full time

Company Overview

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ABM is one of the world's largest providers of integrated facility services. We deliver essential services that improve the spaces and places that matter most.

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About the Role

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We are seeking a part-time Centre Concierge Advisor to join our team at Churchill Square Shopping Centre in Brighton. As a key member of our team, you will provide excellent customer service to visitors, ensuring they have a pleasant shopping experience.

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Key Responsibilities

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- Deliver high-quality service to customers in person, by telephone, and by email.
- Provide information and assistance on centre facilities, retailers, job vacancies, car parking, and other services.
- Promote and sell Gift Cards, process card payments, and maintain precise records of sales and transactions.
- Deal with customer complaints and feedback in a professional manner.
- Maintain accurate databases and spreadsheets for statistical data and performance monitoring.

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Requirements

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- Strong customer service skills
- Effective communication and teamwork skills
- Ability to work flexibly and adapt to change
- Basic computer skills and familiarity with Microsoft Office software

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Benefits

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As an employee of ABM, you can expect a competitive salary of £15.00 per hour, paid annually. Additionally, you will receive access to our benefits package, which includes:

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  • 24/7 GP service">
  • Mental Health support and Life Event Counseling">
  • Get Fit Programme">
  • Financial and legal support">
  • Cycle to work scheme">
  • Access Perks at Work, our innovative employee app">
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Working Arrangements

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This role offers an average of 20 hours per week, worked on a four-on-four-off rolling rota. Annual leave is calculated on a pro-rata basis, including public holidays.

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Training and Development

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You will receive comprehensive training and induction programmes, as well as ongoing learning and development opportunities to support your career growth.



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