Homelessness Prevention Officer

1 week ago


Torquay, Torbay, United Kingdom Torbay Council Full time

We are committed to preventing and relieving homelessness in Torbay. Our Housing Options Service is expanding to meet the increasing demand for our help. We want to shift from a reactive approach to a proactive one, focusing on prevention and early intervention.



As a key member of our Housing Options Team, you will be the initial point of contact for individuals at risk of imminent homelessness. Your role will be to advise clients of their tenancy rights, facilitate negotiations with landlords and agents, and broker alternative arrangements.



Successful candidates will have a proven track record of working in challenging frontline housing services or transferable skills in customer service settings. A good listener and empathetic approach are essential for this role, as you will be working with customers facing challenging personal circumstances.



This is a fixed-term position for 23 months. The post requires an Enhanced Criminal Record Check, which will show spent and unspent convictions and adult cautions. You will be expected to converse at ease with members of the public and provide advice in accurate spoken English.



Our ideal candidate will have knowledge of UK homelessness legislation and a strong understanding of the issues facing homeless individuals. A minimum of 4 GCSEs at C grade, including English, is required.



We are looking for someone who is passionate about making a difference in the lives of others. If you are a motivated and empathetic individual with a drive to prevent and relieve homelessness, we encourage you to apply.



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