Homeless Service Officer

2 weeks ago


Torquay, Torbay, United Kingdom Torbay Council Full time

We are committed to delivering a proactive approach to homelessness in Torbay. Our Housing Options Service is expanding to meet the increasing demand for our support. We want to shift from a reactive response to homelessness to a proactive prevention strategy. Our team is dedicated to helping individuals at risk of homelessness, providing advice on tenancy rights, negotiating with landlords, and brokuring alternative arrangements.

We are seeking an individual with a proven track record of working in a challenging frontline housing service or transferable skills in customer service settings. You will be an initial point of contact for those at risk of imminent homelessness, providing empathetic support and guidance. The aim of the role is to prevent and relieve homelessness by advising clients of their options and providing creative solutions.

The ideal candidate will be a good listener, able to empathize with customers facing challenging personal circumstances. Knowledge of UK homelessness legislation and a strong understanding of the housing market are essential. If you are passionate about making a difference in the lives of others, we want to hear from you.

This role meets the requirements for an Enhanced Criminal Record Check. We are committed to providing a safe and supportive environment for our clients and staff.

For more information, please contact Nick Holland. We look forward to hearing from you.



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